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-->Symptoms
When you open or use Microsoft Excel, Excel stops responding, hangs, freezes, or stops working. Additionally, you may receive one of the following error messages:
Excel is not responding.
Excel has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Resolution
Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.
Method 1: Start Excel in safe mode
Safe mode lets you safely use Excel without encountering certain startup programs. You can open Excel in safe mode by pressing and holding Ctrl while you start the program or by using the '/safe' option (that is, excel.exe /safe) when you start the program from the command line. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. (However, COM add-ins are excluded.)
If your issue is resolved after you run Excel in safe mode, see the following articles in the Microsoft Knowledge Base:
291288 Description of the startup switches for Excel
280504 How to troubleshoot startup problems in Excel 2013
If your issue is not resolved after you start Excel in safe mode, go to method 2.
Method 2: Investigate possible issues with COM add-ins Many developers create add-ins for Excel. These add-ins are divided into two types:
- Excel add-ins that are saved as .xla, .xlam, or .xll files.
- COM add-ins. These add-ins usually have to be installed and include DLLs and registry keys. COM add-ins created for one version of Excel frequently are incompatible with a newer version, and may cause the system to stop responding. They are not disabled by safe mode.
The simplest way to resolve this possible cause is to run this troubleshooter.
If the troubleshooter resolves the issue, but it recurs, you’ll have to determine which add-in is causing the problem. To disable COM add-ins, follow these steps:
- Select **File **> **Options **> Add-ins.
- At the bottom of the dialog box, change the Manage dropdown to COM add-ins, and select Go.
- Clear the check box for any enabled COM add-ins. select OK.
If disabling the COM add-ins alleviates the issue, try enabling them one at a time to test for the problem add-in.
If these steps do not resolve your issue, continue to method 3.
Method 3: Investigate Excel file details and contents
Excel files can exist on the computer for a long time. They are upgraded from version to version and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following areas can cause performance or crashing issues:
- Formulas referencing entire columns.
- Array formulas referencing an uneven number of elements in the arguments.
- Hundreds, or perhaps thousands, of hidden or size 0 height and width objects.
- Too many styles caused by frequent copying and pasting between workbooks.
- Too many (as well as invalidly defined) names.
Inspect and simplify your files if possible.
If these steps do not resolve your issue, continue to method 4.
Method 4: Check whether your file is being generated by a third party
Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work correctly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application. If the features work correctly, make sure that the third party is aware of the issue.
If your issue is not resolved after you test it outside the third-party application, go to method 5.
Method 5: Perform a selective startup to determine whether a program, process, or service conflicts with Excel
When you start Windows as usual, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your device. Performing a selective startup (also known as a 'clean boot') can help you identify problems with conflicting applications. To perform a selective startup, see How to perform a clean boot in Windows.
Selective startup is used to help identify the process, service, or application that conflicts with Excel.
If your issue is not resolved after a clean boot, go to method 6.
Method 6: Check whether your antivirus software is up to date or is conflicting with Excel
Antivirus software can interfere with Excel, and cause performance issues. Frequently updating your AV software can correct the issue.
How to check whether your antivirus software is up to date
To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor’s website. For a list of antivirus software vendors, see the following Microsoft website:
How to check whether antivirus software is conflicting with Excel
If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software by creating exceptions for Excel files.
Important
Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. We do not recommend that you try to change your antivirus settings. Use this workaround at your own risk. You may have to contact your antivirus software vendor to determine how to configure software to exclude any integration with Excel.
If updating your antivirus software or excluding it from integrating with Excel does not resolve your issue, go to method 7.Method 7: Verify or install the latest Windows and Office updates
Windows updates
You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities.To install the latest Windows updates, see Microsoft Windows FAQ.
Office updates
For more information about the latest Office updates, see Office Updates.
If your issue is not resolved after you install the latest Windows and Office updates, continue to the advanced troubleshooting in the More Information section.
More information
Advanced troubleshooting
If the methods that were mentioned earlier did not resolve your issue, the issue might be either environmental orfile-specific in nature. The following section describes how to troubleshoot additional issues that can cause Excel to stop responding.
Environmental factors
Environmental factors are just as important as file contents and add-ins when you are troubleshooting problems. You can help us determine the cause of your issue by taking the following actions:
- Follow basic troubleshooting steps.
- Test files in the cleanest possible environment.
The following sections describe troubleshooting tips that might help diagnose the problem.
Where the file is stored
Several issues can arise when you save an Excel file over a network or to a web server.Moving the file locally will help determine whether there's something wrong with the file or the server where the file is saved. Save the file to your local hard drive is one of the following scenarios is true:
- You have redirected 'My Documents' folder to a server location
- Your files are stored offline
- You are trying to open files from SharePoint or a Webfolder
- You are using Remote Desktop or Citrix
- You are using network appliances
- You work in a virtualized environment. For more information about Microsoft software that's running in a virtualized environment, see the following Microsoft Knowledge Base article:897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software
Memory
Excel files can grow fairly large when you add text formatting and shapes. Make sure that your system has enough RAM to run the application. For system requirements of the Microsoft Office suites, see the following Microsoft Knowledge Base article:
Printers and video drivers
Ms Word Is Not Responding
When Excel is started, it examines the default printer and video drivers that will display the Excel workbooks. Excel is printer-intensive. Therefore, it will run even slower when Excel files are saved in Page Break Preview view. Testing the file by using different printers such as the Microsoft XPS Document Writer printer driver or the VGA video driver will determine whether the problem is with a specific printer or video driver.
If you still have hanging or crashing issues in Excel after you work through the resolution methods that are mentioned here, contact Microsoft Support for guided troubleshooting.
-->Note
If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.
Summary
This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.
Resolution
Verify or install the latest updates
You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.
For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.
It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.
Troubleshoot problems that occur when you start Word
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
Method 1: Insert your document into another file
The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.
To access a document but leave its final paragraph mark behind, follow these steps:
- On the File menu, click New and then click Blank Document.
- On the Insert tab, click Object in the Text group, and then click Text from File.
- Select the file that you want to open and insert, and then click Insert.
Method 2: Start Word by using the /a switch
The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:
- Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- In the **Run **dialog box, type winword /a, and then press Enter.
For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:
826857 Description of the '/a' startup switch in Word
If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.
Method 3: Delete the Word Data registry subkey
Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To delete the Word Data registry subkey, follow these steps:
- Exit all Office programs.
- Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- Locate the following registry subkey, as appropriate for the version of Word that you are using:Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordDataWord 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordDataWord 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordDataWord 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordDataWord 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData
- Click Data, and then click Export on the File menu.
- Name the file Wddata.reg, and then save the file to the desktop.
- On the Edit menu, click Delete, and then click Yes.
- Exit Registry Editor.
- Start Word.
If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.
If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.
Restore the original Word Data registry key
To restore the original Word Data registry subkey, follow these steps:
- Exit all Office programs.
- Double-click the Wddata.reg icon on the desktop.
- Click Yes, and then click OK.
If restoring the Word Data registry subkey doesn’t work, go to the next procedure.
Method 4: Delete the Word Options registry key
The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.
To delete the Word Options registry key, follow these steps:
- Exit all Office programs.
- Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- Locate the following registry subkey, as appropriate for the version of Word that you are running:Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptionsWord 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptionsWord 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptionsWord 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptionsWord 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions
- Click Options, and then click Export on the File menu.
- Name the file Wddata.reg, and then save the file to the desktop.
- On the Edit menu, click Delete, and then click Yes.
- Exit Registry Editor.
- Start Word.
Microsoft Office Word Is Not Responding
If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.
If the problem is not resolved, restore the original Word Options registry key, and then try the next method.
To restore the original Word Options registry key
To restore the original Word Options registry key, follow these steps:
- Exit all Office programs.
- Double-click the Wdoptn.reg icon on the desktop.
- Click Yes, and then click OK.
Method 5: Replace the Normal.dot or Normal.dotm global template file
You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.
Important
This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.
Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.
To rename the global template file, follow these steps:
- Exit all Office programs.
- Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:Word 2016, Word 2013, Word 2010, or Word 2007Word 2003
- At the command prompt, type exit, and then press Enter.
- Start Word.
If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.
Note
The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.
If the problem is not resolved, restore the original global template file, and then go to the next section.
Restore the original global template file
To restore the original global template file, follow these steps:
- Exit all Office programs.
- Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:Word 2016, Word 2013, Word 2010 and Word 2007Word 2003
- Type exit, and then press Enter.
- Start Word.
Method 6: Disable the Startup folder add-ins
When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.
To do this, follow these steps:
- Exit all Office programs.
- Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 201664-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16StartupWord 201364-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15StartupWord 2010%programfiles%Microsoft OfficeOffice14StartupWord 2007%programfiles%Microsoft OfficeOffice12StartupWord 2003%programfiles%MicrosoftOfficeOffice11Startup
- Right-click one of the files that is contained in the folder, and then click Rename.
- After the file name, type .old, and then press Enter.ImportantMake a note of the original file name so that you can restore the file, if it is necessary.
- Start Word.
- If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.
- If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista%userprofile%AppDataRoamingMicrosoftWordStartupFor Windows XP%userprofile%Application DataMicrosoftWordStartup
- Repeat steps 3 through 6 for each file in this Startup folder.
If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.
Method 7: Delete the COM add-ins registry keys
You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.
To delete the COM add-ins registry keys, follow these steps:
- Exit all Office programs.
- Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
- Click Addins, and then click Export on the File menu.
- Name the file WdaddinHKCU.reg, and then save the file to the desktop.
- On the Edit menu, click Delete, and then click Yes.
- Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
- Click Addins, and then on the File menu, click Export.
- Name the file WdaddinHKLM.reg, and then save the file to the desktop.
- On the Edit menu, click Delete, and then click Yes.
- Exit Registry Editor.
- Start Word.
If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.
Determine which COM add-in program is causing the problem
To determine which COM add-in program is causing the problem, follow these steps:
- Exit all Office programs.
- Double-click the Wdaddin.reg icon on your desktop.
- Click Yes, and then click OK.
- Use one of the following procedures, as appropriate for the version of Word that you are running:Word 2016, Word 2013, or Word 2010
- On the File menu, click Options.
- Click Add-Ins.
- In the Manage list, click COM Add-Ins, and then click Go.
Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
4. Click OK to close the COM Add-Ins dialog box.
5. On the File menu, click Exit.Word 2007- Click the Microsoft Office Button, and then click Word options.
- Click Add-ins.
- In the Manage list, click COM Add-ins, and then click Go.If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
- Click OK to close the COM Add-Ins dialog box.
- Click the Microsoft Office Button, and then click Exit Word.
- On the File menu, click Exit.
- Start Word.
If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.
If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.
To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.
Scanjet 3400c driver windows 10. For HP products a product number. Tips for better search results. Ensure correct spelling and spacing - Examples: 'paper jam'. Use product model name: - Examples: laserjet pro p1102, DeskJet 2130.
Method 8: Change the default printer
To change the default printer, follow these steps:
- Exit all Office programs.
- Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
- Right-click Microsoft XPS Document Writer, and then click Set as default printer.
- Start Word.
If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.
Microsoft Support options
If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.
Additional resources
If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: